Long Term Disability Case Manager

    Kitchener, ON, Canada
    • Familiarity with medical terminology

    The Kitchener/Waterloo Disability Office is looking for an action-oriented individual with strong team building, relationship management, and problem solving skills to join its fast paced team as a Long Term Disability Case Manager on a Contract basis.


    Dates: Apr. 15/19 – Apr. 14/20

    Hours: (Mon - Fri)  8:00am – 5:00pm       (working a 7.5 hour shift within time frame)

    Pay Rate: $27.42/hour +4% vacation pay    

    Location: 25 Water Street South, Kitchener, N2G 4Y5


    In this role, you will be responsible for the assessment of long term disability claims, the development of specific case management plans, and key decisions. These duties rely on your sound analysis of disability contracts and your ability to think strategically while applying sound judgment.


    Communication skills are a vital part of this position as you will deliver difficult messages and manage relationships with Plan Administrators, medical professionals, and other key stakeholders.


    Your responsibilities will include:

    • Assessment of long term disability claims including the identification, and analysis of medical, contractual, and eligibility information
    • Development of case management plans
    • Consistent interaction with Claimants and Clients
    • Development of case management plans
    • Assessment of Long Term Disability and Waiver of Premium claims including the analysis of medical, contractual, and eligibility information in order to render a decision on the claims.


    As the preferred candidate, you will possess:

    • Familiarity with medical terminology;
    • Analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar;
    • Excellent problem-solving and decision making skills
    • The skills to multi-task, prioritize, and work in a fast paced environment;
    • Very strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients by telephone and in the form of very detailed letters of explanation;
    • Strong customer service experience, with proven ability to build and manage relationships with external and internal clients.
    • Intermediate PC skills - including data entry, MS Word and MS Excel


    About Us


    Kelly Services believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world.  We fill positions from entry level to management, on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer.


    Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.




    Category: Healthcare

    Reference ID: CA769AMC000599

    Date Posted: 14/03/2019

    Shortcut: http://jobs.en.kellyservices.ca/8b65wD

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