Kitchener: Bilingual Administration Coordinator

    Kitchener, ON, Canada

    Req. #: 2868

    Dates: Nov. 04/19 – Apr. 30/20

    Hours: (Mon – Fri) 8:00am – 5:00pm    (working a 7.5 hour shift within time frame)

    Pay Rate: $21.33/hour

    Location: Kitchener, ON


    Description:   Bilingual Administration Coordinator, Plan Sponsor Services


    In this role, you will fulfill varied tasks as requested, to help ensure service excellence to our Group Retirement Services clients.  This role is very administrative in nature, requiring keen attention to detail, ability to respond to changing priorities, and very strong communication, time management, and organizational skills.   Most of your incoming requests will directly support the Plan Administration Support team within Plan Sponsor Services.



    Processing of urgent and sometimes complex retirement plan transactions

    Gatekeep shared email inboxes as needed, with accuracy and efficiency

    Support team members by following internal processes to request specialized reporting as needed

    Learn and effectively execute various tasks performed within the team to support high volume periods Provide high quality service to our internal and external clients through accurate and timely fulfillment of requests

    Identify opportunities to gain efficiencies in internal processes



    Bi-lingual (French, English)

    Relevant experience in a fast paced customer-centric environment

    Confidence and professionalism in interactions with internal and external customers

    Proficiency in the Microsoft Excel and Word

    Excellent written and verbal communication skills in both English and French

    Ability to responsibly manage sensitive information Understanding of Group Retirements Services, pension legislation, and applications such as AWD and MPS is an asset

    Accounting foundation is an asset



    Ability to multi-task and respond quickly to changing priorities

    Keen attention to detail which would be demonstrated not only by accurately fulfilling requests but also by actively probing and questioning to ensure consistency and clarity

    Ability to anticipate needs and proactively consider impacts

    Strong team player committed to being a positive contributor to the achievements of the team and of our business

    Exceptional problem solving skills

    Exceptional organizational skills

    Excellent verbal and written communication skills in both English and French

    Like to have a positive impact!


    Kelly Services believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world.  We fill positions from entry level to management, on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer.


    Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


    Category: Banking/Financial Services

    Reference ID: CA769ACZ000165

    Date Posted: 08/10/2019


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