Bilingual Customer Service Representative(Night shift 18$/h)

    Moncton, NB, Canada

    Bilingual Customer Service Representative(Night shift), Moncton, NB

     

    Are you looking for the opportunity to work for a global company which fully respects diversity and offers growth to your professional and individual potential? If so, Kelly Services is proud to present an excellent opportunity! Your best career move could be just around the corner!

     

    Snapshot:

    • Monday - Friday
    • Pay rate 18$/h
    • Night shift -24/7 operation, 4 days on 4 days off rotation 12 hours shifts
    • May work some weekends

    Job Responsibilities:

    • Ensure customer satisfaction by efficiently managing, tracking & timely addressing customer queries, requests and complaints (calls / emails)
    • Resolve and/ or escalate loading authorization issues
    • Communicate supply shortages, disruptions events, and alternate loading locations to customers; Assist in shifting / scaling volumes if necessary
    • Validate & process additional volume requests
    • Update / modify credit enforcements as instructed by Credit
    • Monitor & escalate any Master Data download issues from SAP to TABS
    • Run reports and perform data analysis for Continuous Improvement
    • Executes operational activities in compliance with Controls requirements of business areas

    JobRequirements:

    • Excellent communication skills Bilingual candidate English/French
    • Post-secondary education; a must
    • 1-3 years of contact center experience
    • Strong analytical and problem-solving skills
    • Timely and accurate execution of daily activities, attention to detail
    • Proficient in Microsoft office
    • Strong numerical skills
    • Position related Technical / IT knowledge
    • Good time management and prioritization skills
    • Basic overall knowledge of respective Business Unit’s products, services and systems

    As a Kelly employee, you’ll have access to premier perks, including:

    • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
    • Group insurance options*
    • Service bonus plan
    • Holiday pay plan
    • Weekly electronic pay options
    • Online training campus that provides more than 3,000 free courses to help improve and develop skills
    • Exclusive online employee community
    • Employee assistance program available at no cost
    • Corporate discounts

    Category: Call Centre

    Reference ID: CA762CRM000299

    Date Posted: 11/09/2019

    Shortcut: http://jobs.en.kellyservices.ca/JJT64j

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