Bilingual Customer Service Representative

    Montreal, QC, Canada

     

     

    Job ID: 31660

    Job Title: Bilingual Contact Centre Rep

    Positions: 2

    Duration: May 27/19 to May 22/20

    Hours: Mon to Fri, PART TIME, 8am-11pm (30 hours but must be available 5 days/6 hours a day work day, flexibility to work within this time frame)

    Pay Rate: $16.63/hour + 4% vacation pay

     

    Interview: In person 
    No weekends 
    Unsure of possibility of extension or conversion 

    CANDIDATE PROFILE DETAILS:

    Office Space: Open space call center 

    Background: Call center 
    Best Vs Average Candidate: Previous Call center in large organization 
    Personality fit- flexible 

     

    Department Overview:

    Banking Services National Call Center supports the branches by answering questions on existing files and offering solutions in order to foster customer loyalty. This exciting team supports all branches nationally. As a Call Center Agent, your primary responsibility will be to handle questions from our branch partners and resolve queries in a customer focused and timely manner. 

     

    Job Requirements:

    The successful candidate must have a passion for customer service and exceptional customer service skills 
    • Desire to resolve branches’ concerns using a Can Do attitude 
    • Must be bilingual (French/English) 
    • Strong verbal and listening skills are essential for this position 
    • Excellent attention to detail 
    • Knowledge of BKS processes and/or retail is an asset 
    • Team player 
    • Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur 
    • The successful candidate must have a passion for customer service and exceptional customer service skills 
    • Desire to resolve branches’ concerns using a Can Do attitude 
    • Must be bilingual (French/English) 
    • Strong verbal and listening skills are essential for this position 
    • Excellent attention to detail 
    • Team player 
    • Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur 

     

    Must Have: 
    Contact center 2yrs* 
    Tech Savvy (able to learn internal applications) 
    Bilingual 
    Data Entry 2yrs* 
    Ms Office suite 2yrs* (word, excel, access,- using in these tools not creating) 
    Strong communication skills – Written and verbal must be 10/10 for contact center 
    Customer service 2yrs* 


    Nice to have: 
    Banking exp  

    Education:
    Degree Required: No 

     

     


    Category: Banking/Financial Services

    Reference ID: CA769AMG000012

    Date Posted: 07/05/2019

    Shortcut: http://jobs.en.kellyservices.ca/jH7cXK

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