Customer Service Representative/Invoicing Agent

    Moncton, NB, Canada

    Customer Service Representative/Invoicing Agent, Moncton, NB

    Are you looking for the opportunity to work for a global company which fully respects diversity and offers growth to your professional and individual potential? If so, Kelly Services is proud to present an excellent opportunity! Your best career move could be just around the corner!


    • Hourly Rate: $16.00
    • Monday - Friday, 40 hours a week
    • Day shift - hours between 8AM - 8PM
    • May work some weekends

    Job Responsibilities:

    • Ensure customer satisfaction by responding timely and effectively to all queries & complaints
    • Manage accounts receivable, according to escalation process, and execute collection procedures:
    • Respond to inbound calls or proactively call customers as defined by center rules to advise them of concerning invoices, payment completion and its consequences
    • Responsible for the follow ups of invoices until customer payment is received and receivable is cleared
    • Identify root causes and corrective actions and ensure they are implemented.
    • Follow up with customers for unapplied payments to identify relevant invoices and apply the cash.
    • Communicate routinely with Credit function and Sales representative regarding collection issues, payment trends, pertinent customer information and payment irregularities
    • Apply payments, focusing on manual ones
    • Provide required information for month end account reconciliation and other operational stewardship, performance reporting activities according to defined metrics
    • Support other team members during peak call activity, vacations, absences

    Job Requirements:

    • Excellent communication skills in English
    • Post-secondary education; a must
    • 1-3 years of contact center experience
    • Capacity to maintain a customer focus in challenging circumstances and with high call volumes
    • Proficiency in learning new computer systems and solid keyboarding skills
    • Proficient in MS Office; a must
    • Excellent ability to multi-task and attention to detail
    • Good decision making skills with the ability to impact the company in a positive manner

    As a Kelly employee, you’ll have access to premier perks, including:

    • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
    • Group insurance options*
    • Service bonus plan
    • Holiday pay plan
    • Weekly electronic pay options
    • Online training campus that provides more than 3,000 free courses to help improve and develop skills
    • Exclusive online employee community
    • Employee assistance program available at no cost
    • Corporate discounts

    Category: Customer Services

    Reference ID: CA762CRM000293

    Date Posted: 15/08/2019


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