Bilingual Customer Service Representative

    Mississauga, ON, Canada
    • Bilingual Customer Service Representative
    • Permanent position located in Mississauga
    • Work with a company with great culture and environment

    Kelly Services has a customer located in Mississauga who is looking for a Bilingual Customer Service Representative to provide excellent customer service and sales support for all internal and external customers.  

    RESPONSIBILITIES:

    • Handle external customers requests for orders, returns, disputes and general enquiries at time of receipt and as accurately as possible
    • Handle internal customers' requests regarding order status updates, back orders, product substitutions and any other general inquiries efficiently and effectively
    • Process all sales orders taken by telephone/fax immediately, advising of any back order, ensuring the agreed delivery date and time is met and all orders taken before 5:30 pm are dispatched same day in line with terms and conditions
    • Ensure all disputes and credit returns are actioned within 5 working days of the request being made to secure prompt payment
    • Communicate any service related complaints to the Customer Service Manager so that the relevant action is taken to address the complaint and to minimize any adverse effect on the customer and company
    • Meet company KPI targets for call handling, order accuracy and customer returns
    • Contribute in the development of a positive working environment for the team, one that encourages core values of Performance, Innovation and Trust

    REQUIREMENTS: 

    • High School Degree
    • Previous experience in a Medical or Health environment is a bonus
    • Proven in customer service or after sales service
    • Excellent business English Speaking skills
    • Good communication and interpersonal skills
    • Contribute in the development of a positive working environment for the team, one that encourages core values of Performance, Innovation and Trust

    PERKS:

    • Permanent position located in Mississauga
    • Competitive salary and benefits
    • Work with a company with a great culture and environment

     

    Interested? Click on the “Apply” button! Your resumé will be forwarded in confidence to a Kelly consultant and you will be contacted within [24] hours. We will not share your personal information with our clients without your prior permission.

    Not the right opportunity for you? You can create a profile on our Kelly Career Network to be considered for other positions.


    About Us
    Kelly Services believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world.  We fill positions from entry level to management, on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer.

    Looking for more?  Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on FacebookLinkedInTwitter, or visit kellyservices.ca.

    Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance


    Category: Customer Services

    Reference ID: CA7619EG000495

    Date Posted: 13/07/2019

    Shortcut: http://jobs.en.kellyservices.ca/cZeEzA

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