Customer Service Logistic Representatives needed ASAP

    Burnaby, BC, Canada
    • Burnaby
    • 6 month contract Potential for permanent employment
    • $27/hr

    Our client, a leader in the Medical Industry is looking for Customer Service Logistics Representatives to join their new and growing team to start ASAP!

    6 Month contract with the potential for Permanent employment.

    PRINCIPAL RESPONSIBILITIES: Define key tasks or activities and indicate percentage of time required to perform each task.

    SALES ORDER AND RETURNS PROCESSING

    • Coordinating day to day activities in support of Trade and Sample order fulfillment channels. This will include orders, returns, complaints, shipment issues and general inquiries by telephone and email.

    • Processing orders received from both internal and external customers ensuring order requirements are met. This will include:

    • Communicating to customers related to: receipt, availability and delivery of orders

    • Following up on orders including, but not limited to, changes, cancellation, delivery dates, pricing, availability, shipping requirements

    • Working with internal business partners to communicate shipping and delivery needs, ensuring best service is provided to customers;

    • Cultivating strong and productive relationships with customer and acting as the voice of the customer to ensure needs are being identified and met;

    • Issuing Return Good Authorizations (RGA) and Return instructions, ensuring adherence to policies, and issuing of credit upon receipt of product;

    • Managing Product Allocation requests in APO as required for Inventory Management

    • Working to manage month end/quarter end business requirements as communicated by Sales/Finance;

    • Sharing needs with cross departmental teams and managing workflow

     

    SERVICE COMPLAINTS AND ISSUE RESOLUTION

    • Documenting and attempting to resolve complaints

    • Damages, short shipment, over shipment, mis-shipment, lost shipment, pricing or product issues

    • Initiating internal investigations with cross-departmental teams, when needed, on non-compliant issues and providing background information (Distribution Disputes)

    • Issuing of credits/debits as required

    • Participating in Weekly Service Disputes and Monthly OS&D Trends Review meetings

     

    PRINCIPAL RESPONSIBILITIES: Define key tasks or activities and indicate percentage of time required to perform each task.

    ACCOUNTS RECEIVABLE DEDUCTION MANAGEMENT

    • Managing A/R deduction claims to determine validity

    • nvestigating deductions to determine if they match to credits already issued; issuing credit where needed; recommending collection for nonvalid claims

    • Managing deductions in SAP FSCM (Financial Supply Chain Module) and complete workflow requirements

    • Coordinating efforts with the A/R & Credit team to resolve deductions in a timely manner to reduce DSO

    • Identifying trends and corrective actions

     

    STRATEGY

    • Working directly with key customers and internal employees on continuous customer service improvements and joint value creation strategies

    • Reducing errors, eliminating reoccurring issues, minimizing service complaints and identifying / implementing initiatives to reduce cost and grow the business

    • Building strong relationships with customers through proactive dialogue to understand their requirements. Identifying opportunities and sharing voice of customer feedback with the team; • Supporting key projects and initiatives by serving as customer service contact

    • Leading or participating in special projects that may include the following

    • Customer data analysis o Process and system optimization

    • Launch support o Product Recalls

    • Cost Improvement projects/strategies

     

    COMPLIANCE

    • Ensuring all activities are executed according to internal Standard Operating Procedures (SOP’s), Work Instructions (WI) to guarantee a compliant supply chain.

    • Managing SOX related documentation and pulling requested audit sample back-up

    • Maintaining customer processes that ensure financial and quality requirements are met

     

    PROCESS LEADERSHIP

    • Developing and maintaining content on team SharePoint site

    • Maintaining departmental work instructions and standard operating procedures

    • Facilitating cross-training to team members

    • Coordinating implementation of new processes or improvements amongst team

    • Ensuring team members are trained and up to date on department activities during vacations/leaves

    • Developing an expertise in Sales Order Management in SAP system and acting as a Power User for training, issue troubleshooting and escalation, as required, with Customer Operations Lead

     

    REPORTING

    • Analyzing and publishing monthly/quarterly reports of data retrieved from SAP or BI and manipulated in Excel or PowerPoint

    OTHER

    Professional and personal development;

    Training course completion

    Creating and achieving goals and objectives

    Actively participating in 1:1 discussions and 5 HR conversations

    What is Offered to you:

    • Competitive pay rate +4% vacation pay

    • Weekly pay via direct deposit
    • Free access to 100+ training classes through Kelly Learning Centre

    • Referral bonus and recognition programs

    • The opportunity to advance within a world recognized company
    Email your resume today! Your résumé will be forwarded in confidence to a Kelly consultant. We will not share your personal information with our clients without your prior permission. We thank all applicants for your interest however, only those qualified will be called for an interview.

    Not the right opportunity for you? You can build a profile on our Kelly Career Network to be considered for other positions.

    About Us

    Kelly Services believes in relationships, not transactions. That’s why we’re committed to successfully matching job seekers with the best employers across Canada and around the world. We fill positions from entry level to management, on a temporary or permanent basis. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact centre or business administration, we’ll work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs. See what we have to offer.

    Looking for more? Sign up for our Career Tips Newsletter to receive helpful tips and tricks monthly, connect with us on Facebook, LinkedIn & Twitter, or visit kellyservices.ca.

    Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

    Kelly Services is an equal opportunity employer

    Applicant Qualifications –  Edit

    Category: Call Centre

    Reference ID: CA767ZKL001274

    Date Posted: 05/06/2019

    Shortcut: http://jobs.en.kellyservices.ca/JOdrRz

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