Bilingual Customer Service Representative (En/Fr)

    Moncton, NB, Canada

    Bilingual Customer Service Representative, Moncton, NB

    Are you looking for the opportunity to work for a global company which fully respects diversity and offers growth to your professional and individual potential? Are you passionate about customer service? If so, Kelly Services is proud to present an excellent opportunity!


    • Hourly Rate: $17.00
    • Monday - Friday, 40 hours a week
    • Shifts: 2 rotating shifts (on 2-week basis) between 10:00am to 8:00pm
    • May work some weekends


    Job Responsibilities:

    • Responds to and resolves incoming customer inquiries and requests
    • Document processes (processing contracts, sending documents)
    • Prepares customer correspondence, including lien release, statements of account and payout letters;
    • Completes outgoing calls including lease transfer follow-up, payout problems, and any other calls necessary to respond to inquiries or issues.


    Job Requirements:

    • Bilingual (French/English); a must
    • Post-secondary education; a must
    • 1-3 years of contact center experience
    • Capacity to maintain a customer focus in challenging circumstances and with high call volumes
    • Proficiency in learning new computer systems and solid keyboarding skills
    • Proficient in MS Office; a must
    • Excellent ability to multi-task and attention to detail
    • Good decision-making skills with the ability to impact the company in a positive manner


    As a Kelly employee, you’ll have access to premier perks, including:

    • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
    • Group insurance options*
    • Service bonus plan
    • Holiday pay plan
    • Weekly electronic pay options
    • Online training campus that provides more than 3,000 free courses to help improve and develop skills
    • Exclusive online employee community
    • Employee assistance program available at no cost
    • Corporate discounts


    About Kelly Services Want to know more? Subscribe to our Monthly Career Tips Newsletter for valuable tips, contact us on Facebook and

    At Kelly, we believe in the strength of relationships rather than transactions. That's why we are committed to placing job seekers among the best employers in Canada and around the world. Our positions range from entry levels to manager levels on a temporary or permanent basis. Whether you are looking for a position in science, IT, finance, engineering, marketing, manufacturing, call center or administration, we will work with you to know your goals and ambitions, find out what you like and what you don’t like and offer you job opportunities that meet your needs. See the benefits of working with us. Customer Service Representative. job descriptiondocx.docx

    Category: Call Centre

    Reference ID: CA762CMK000025

    Date Posted: 07/06/2019


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